Refund policy
A clear starting point for handling cancellations, refund requests, and changes to consulting engagements.
Last updated: October 19, 2026
1. Scope
This policy describes the intended approach of Scaling Everywhere to cancellations and refund requests. The legal business name and contact details are Scaling Everywhere, 3650 MORNING STAR DR UNIT 106, LAS CRUCES, NM 88011. Email: contact@scaling-evrywhere.com. The terms of any signed proposal or service agreement may contain additional project-specific provisions, subject to applicable law.
2. Introductory consultations
Introductory consultations are offered without charge and carry no payment to refund. If an appointment needs to be changed, please contact us as early as possible so another time can be arranged.
3. Service proposals and payments
Before paid work begins, the written proposal or service agreement should state the agreed scope, fees, payment schedule, project start date, cancellation procedure, and refund terms. No fee is displayed on this website; fees, when applicable, are communicated privately in a tailored proposal.
4. Cancelling before work begins
To request cancellation before work has started, contact contact@scaling-evrywhere.com and include your name, business, and proposal or invoice reference. Any amount refundable will be determined by the applicable signed agreement and mandatory legal requirements. Any non-refundable deposit or committed cost must be stated in the applicable written agreement and permitted by law.
5. Cancelling after work begins
If work has started, the agreement should explain payment for work completed, committed costs, and any remaining refundable balance. Refund calculations should be fair, transparent, and consistent with applicable law. Any refund calculation will follow the applicable written agreement and mandatory legal requirements.
6. Requesting a refund
Send a written request to contact@scaling-evrywhere.com with your name, business name, the relevant proposal or invoice reference, the service concerned, and the reason for the request. We will review the request and reply within 10 business days. Do not include payment card details or passwords in your message.
7. Processing approved refunds
Approved refunds will be returned through the original payment method where reasonably possible, subject to the payment provider's procedures. The timing may depend on the payment provider and financial institution. Any applicable fees will be handled as stated in the written agreement and applicable law.
8. Disputes and statutory rights
This policy does not remove any rights that cannot lawfully be excluded or limit remedies available under applicable law. If you have a concern about a service, please contact us so we can review it.
9. Policy changes
We may update this policy when our services or processes change. The version applicable to a particular engagement will be determined by the signed agreement and applicable law.
10. Contact
For cancellation or refund requests, contact contact@scaling-evrywhere.com or write to Scaling Everywhere, 3650 MORNING STAR DR UNIT 106, LAS CRUCES, NM 88011.